Terms & Conditions

Last updated at: 25 Feb 2025

These Terms and Conditions govern your use of Eartthencotta website https://www.eartthencottaa.com, products, and services. By accessing or using our Website or placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

1. Definitions and Interpretation

“We,” “Us,” “Our” – Refers to Eartthencotta, whose registered office is located at [Your Registered Address].
“You,” “Your,” “User,” “Visitor” – Any individual or legal entity accessing or using our Website and/or Services.
“Content” – Includes all text, images, graphics, logos, designs, and software appearing on our Website.
“Transaction” – Any purchase, order, or service agreement made through our Website.

2. General Use and Acceptance

Acceptance of Terms: By using our Website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms.
Changes to Terms: We may update or modify these Terms at any time without notice. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.
Website Content: All information, product descriptions, pricing, and offers on our Website are subject to change without notice. While we strive for accuracy, errors or omissions may occur.

3. Account, Security, and User Obligations

Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Accuracy of Information: You agree to provide accurate, current, and complete information as prompted by the Website’s registration or order process. We reserve the right to suspend or terminate accounts with false or incomplete information.
User Conduct: You are solely responsible for any content you post or share on our Website. You agree to comply with all applicable laws and regulations while using our Website and Services.

4. Intellectual Property

Ownership: All content on this Website is owned by or licensed Eartthencotta and is protected by intellectual property laws.
Restrictions: You may not copy, modify, reproduce, distribute, or create derivative works of any material from our Website without our prior written consent. Unauthorized use of our Content is strictly prohibited.
Trademarks: All trademarks, service marks, and logos displayed on the Website are the property of EartthenCotta or their respective owners.

5. Transactions, Payments, and Order Fulfillment

Ordering: All orders placed through our Website are subject to product availability, delivery capacity, and acceptance by us. We reserve the right to cancel orders due to errors or unforeseen issues.
Payment: All payments must be made in INR using the available payment methods. You authorize us to process your payment using secure payment gateways. We are not responsible for any issues arising from payment processing failures or exceeding card limits.
Pricing and Charges: Prices listed on the Website are inclusive of applicable taxes unless otherwise stated. In the event of a typographical or technical error in pricing, we reserve the right to cancel orders.
Delivery: Delivery timelines are estimates only. We will make every effort to meet delivery dates but cannot be held liable for delays caused by circumstances beyond our control.

6. Return, Cancellation, and Refund Policy

Returns: You may return products only if they meet our return criteria (for example, incorrect or damaged items). All return requests must be submitted within 7 days of delivery. Please include your order number, unboxing video, photographs of the product (if applicable), and a detailed description of the issue.
Cancellation: Orders may be canceled if they have not been dispatched. To cancel an order, please follow the cancellation process provided on the Website.
Refunds: Refunds will be processed to the original payment method within 14 business days after the return is approved or the order is canceled. Any bank transaction fees may be deducted from the refunded amount.
Exclusions: Products that are handmade or customized may be exempt from returns or exchanges unless there is a manufacturing defect.

7. External Links and Third-Party Content

Third-Party Links: Our Website may include links to third-party websites solely for your convenience. We do not control and are not responsible for the content, privacy policies, or practices of these external sites.
No Endorsement: The inclusion of any third-party links does not imply endorsement by EartthenCotta.

8. Disclaimer of Warranties and Limitation of Liability

“As Is” Basis: The Website, Services, and all Content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied.
No Guarantee: We do not guarantee that the Website will always be available, error-free, or secure. Use of the Website and Services is at your own risk.
Limitation of Liability: Eartthencotta shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or Services, including any errors or omissions in the Content.
Transaction Issues: We shall not be liable for any loss or damage arising from declined transactions, unauthorized transactions, or issues related to payment processing.

9. Indemnification

Returns: You may return products only if they meet our return criteria (for example, incorrect or damaged items). All return requests must be submitted within 12 days of delivery. Please include your order number, photographs of the product (if applicable), and a detailed description of the issue.
Cancellation: Orders may be canceled if they have not been dispatched. To cancel an order, please follow the cancellation process provided on the Website.
Refunds: Refunds will be processed to the original payment method within 14 business days after the return is approved or the order is canceled. Any bank transaction fees may be deducted from the refunded amount.
Exclusions: Products that are handmade or customized may be exempt from returns or exchanges unless there is a manufacturing defect.

10. Force Majeure

Eartthencotta will not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, acts of war, or government restrictions.

11. Governing Law and Dispute Resolution (India)

Governing Law:
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Jurisdiction:
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Gorakhpur, India. You hereby consent to the personal jurisdiction of such courts and waive any objections to such venue.
Dispute Resolution:
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties agree to first attempt an amicable resolution through negotiation. If a resolution cannot be reached within 30 days from the date one party notifies the other of the dispute, the dispute shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Gorakhpur, India and in the English language.
Severability:
Should any provision of these Terms be deemed invalid or unenforceable under Indian law, the remaining provisions shall remain in full force and effect.

12. Promotional Offers

Offers and Discounts: Any promotional offers, discounts, or coupons are subject to their specific terms and conditions. Only one offer may be applied per order unless stated otherwise.
Modification or Withdrawal: We reserve the right to modify or withdraw promotional offers at any time without notice.

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:
Email: [Your Contact Email]
Address: [Your Registered Address]
Phone: [Your Contact Phone Number]

By using our Website and Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We thank you for choosing Eartthencotta and look forward to serving you.